PRINT CARE – PRINTER WARRANTY & SERVICE AGREEMENT

WARRANTY COVERAGE

Equipment Warranty: The printer/equipment supplied is warranted for ONE (1) YEAR against manufacturing defects. Following this initial period, an additional TWO (2) YEARS of SERVICE ONLY coverage is provided. During the warranty period, all defective parts will be replaced at our expense.
Service Commitment: Print Care commits to providing maintenance and repair services free of charge for the equipment specified in this agreement for the duration stated above. This service commitment applies to equipment located within the UAE territory.
Response Time: We guarantee a response time of 24-48 hours for all service requests submitted during business hours.

EXCLUSIONS & LIMITATIONS

Consumables: All consumable items and routine replacement parts (including but not limited to toner cartridges, ink, drum units, transfer units, and fuser assemblies) that require regular replacement as per manufacturer specifications will be at the client’s expense.
Warranty Validity: This warranty remains valid only when:
The client exclusively uses Print Care approved consumable products
No unauthorized maintenance or repairs are performed on the equipment
The equipment is operated according to manufacturer specifications
Service Territory: Standard response times apply to equipment located in major UAE cities. Additional charges may apply for remote locations.

CLIENT RESPONSIBILITIES

Proper Use: The client agrees to operate the equipment in accordance with the manufacturer’s guidelines and specifications.
Maintenance Access: The client will provide reasonable access to the equipment for scheduled maintenance and repairs.
Notification: The client agrees to promptly notify Print Care of any equipment malfunctions or issues.

GENERAL TERMS

Transferability: This warranty and service agreement is non-transferable and applies only to the original purchaser/lessee.
Force Majeure: Print Care shall not be liable for any delay in performing obligations due to circumstances beyond reasonable control.
Dispute Resolution: Any disputes arising from this agreement shall be resolved through arbitration in accordance with UAE law.

For service requests or inquiries, please contact:
Print Care Customer Support
Phone: 050 628 0530
Email: printcaretrading@gmail.com
Website: https://printcare.ae/